The Frontline Report 2025

Executive summary

Research report based on 1,900+ frontline worker survey by Lighthouse Research & Advisory. Topics covered include: Research conducted by Lighthouse Research & Advisory surveyed 1,973 frontline workers across retail, hospitality, manufacturing, food service, and construction. Topics covered include: Hiring and onboarding: first impressions and early turnover. Topics covered include: Scheduling and flexibility as drivers of retention. Topics covered include: Communication, belonging, and the retention equation. For readers deciding whether to download, these topics provide an overview of the questions addressed in the resource. Consider them alongside your organization's current processes, priorities, and constraints. Identify the sections most relevant to the work your team needs to do. The overview and takeaways on this page are a starting point, not a substitute for the complete publication. Use the download form to access the full resource, including its original context, explanations, and any qualifications. Read the full publication before applying its guidance to a specific organization or making decisions based on an individual finding.

Page first recorded 2025-12-10

Key takeaways

• Research conducted by Lighthouse Research & Advisory surveyed 1,973 frontline workers across retail, hospitality, manufacturing, food service, and construction.
• Hiring and onboarding: first impressions and early turnover.
• Scheduling and flexibility as drivers of retention.
• Communication, belonging, and the retention equation.