Agentic AI for Frontline Workforces

Executive summary

Discover how agentic AI is transforming frontline workforce management. Topics covered include: What agentic AI is and how it works. Topics covered include: The shift from automation to orchestration in HR workflows. Topics covered include: Applications in recruiting, onboarding, scheduling, help desk, and retention. Topics covered include: Fairness, privacy, governance, and a 90-day action plan for HR leaders. For readers deciding whether to download, these topics provide an overview of the questions addressed in the resource. Consider them alongside your organization's current processes, priorities, and constraints. Identify the sections most relevant to the work your team needs to do. The overview and takeaways on this page are a starting point, not a substitute for the complete publication. Use the download form to access the full resource, including its original context, explanations, and any qualifications. Read the full publication before applying its guidance to a specific organization or making decisions based on an individual finding.

Page first recorded 2025-12-10

Key takeaways

• What agentic AI is and how it works.
• The shift from automation to orchestration in HR workflows.
• Applications in recruiting, onboarding, scheduling, help desk, and retention.
• Fairness, privacy, governance, and a 90-day action plan for HR leaders.